Mercari item arrived damaged.

The bottom also had a dent in it so that the item does not stand up on its own. I’m pretty sure the seller shipped it that way because the box wasn’t damaged enough to have done that to the item. Contacted mercari for a refund. It took them about 30 minutes to give me a response and they refunded and told me to keep the item. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... BUYING I bought some Funko Pops from a seller, but they arrived to me damaged because seller did not properly package it and used a pretty small box. Mercari accepted my request for return, and the package has been delivered back to the ... Part of my order was received damaged the issue is, I don’t want to return purchase, I just want to know if I can get reimburse for the damaged items. So I made a purchase of a somehow big makeup lot and the buyer shipped it in a box with no other protection but a pieces of foam on the bottom and another one on top, so because of the poor ... Mercari support keep getting worst with claims. Just had someone request return and he return it used, damage and in a used trash bag with no kind of protection. My item was brand new but I end up with a damage item that look like it got abuse by a 2 year old kid. If you ship a package that exceeds the size and weight limits on the label, you'll be responsible for the overage fees and will not qualify for Shipping ...

Welcome to Mercari Status Page's home for real-time and historical data on system performance. Service Status Page ... where the number of new items for saved searches may not appear correctly. Apr 24, 13:11 PDT Apr 23, 2024. No incidents reported. Apr 22, 2024. No incidents reported.If an item is damaged in transit and Mercari pays both parties out, does the buyer still have the option to return the item? If they don't want the item around will they still be able to ship it back? This thread is archived New comments cannot be posted and votes cannot be cast Related Topics ...My buyer's package was suppose to arrive on the 13th of this month. However the tracking stated "A notice of the attempted delivery has been left. No secure location available.". Their package has been sitting in the post office since then. I assumed they would pick it up, but I just checked the tracking and it added "Reminder to ...

Mercari may not return damaged items deemed as hazardous during transit. The package must be dropped off and scanned by the correct carrier. Your Mercari account must be in good standing. Ensure you follow Mercari's current standard to ensure your package is eligible for shipping protection. Shipping protection claims may take up to 2 weeks to ...

I clicked on the 'received and opened' box, left a review, but the submit button remains grayed out. The first day this happened I googled for a solution and one said it was possible Mercari hadn't caught up to tracking or something like that and to wait a day. I just received a notice that I must submit a rating by tomorrow , so I went back to ...Just over here adding to my collection of goofy 4 stars lol! Apparently you just can't win! Shipped something sealed in a bag in a box only because a previous buyer kindly pointed out that even tho their item was perfect, a box might be safer than padded mailer just in case.I am at a loss for what to do. I sent Mercari a message and sent them the photos of the items before transit. I am upset and feel cheated. I find it…Open a ticket with Mercari, and show pictures of how the seller used the original box as a shipping box and point out damages. The seller will also see this when you submit the report. Mercari will very likely reimburse you, and it will be a toss up for the seller if the shipping protection applies.I brought a plush on Mercari with the decription saying it’s like new! But when it arrived the safety eyes were scratched and there was a stain. All those flaws weren’t depicted the photos. I sent them the photos of what I received and the photos shown but they decided to not approve my return and automatically completed the purchase.

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Product arrived damaged help . Hello, this is my first time receiving a product and package damaged and I was wondering what I should do first. Do I first contact Mercari, the seller, or fedex, the shipping service used? ... I tried clicking on the “issue with item” button on the mercari app but I can’t find any option that’s about a ...

If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Look for a notice of attempted delivery. Look around the ...I ordered some glass pieces from a Mercari seller. One of 4 arrived broken. I contacted the seller, they suggested I open a return with Mercari. ... I received a message that the buyer claimed the item was damaged in transit but not to worry because my item was covered under the shipping protection. It was an $82 item. Be careful going off ...Mercari accepted my request for return, and the package has been delivered back to the seller yesterday at around 3:00PM, and on the listing page it says "wait 24 hours for the seller to receive the return" ... its already been over 24 hours, and I am still waiting for my refund, anybody else had to wait longer?Damaged item in bundle BUYING I bought a Starbucks cup on Mercari and there was no mention of any damage to it. When I got the package the cup was wrapped in bubble wrap and everything looked fine until I saw an inch long crack in the lid. I'm pretty sure it wasn't damaged in transit because the other items that I bundled with it were plushies ...It's not necessarily lost, it's just not updating. What you need to do is start a missing package report with usps. That normally shakes it loose. Also let your buyer know that you're keeping tabs on it. If your package truly does get lost and is never seen again, and you have a Mercari/ USPS label, Mercari will take care of it.

They know that Mercari is very strict about counterfeit items and will grant a return for these reasons. The buyer knew the item was authentic, it basically was a case of buyer's remorse. Mercari ultimately sided with them, even after Mercari acknowledged that the item was authentic. I got my item back, thankfully it was in the same condition ...Apr 25, 2024 · Mercari reviews first appeared on Complaints Board on May 14, 2015. The latest review Horrible experience / poor customer service and problem solving was posted on Mar 18, 2024. Mercari has an average consumer rating of 1 stars from 152 reviews. Mercari has resolved 0 complaints. Here's $10 of free crypto. Open a Kraken account using the link below (works worldwide). Deposit at least $1 (takes ~3 minutes). Receive your $10 bonus within 24 hours. It involves using a package forwarder: a warehouse in the United States that will accept your Mercari order and forward it on to you in Canada.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this subreddit.' ... been on mercari for awhile and made a couple purchases I just purchased a pretty hard to find bbw body oil my package arrived damaged and looks like the item was stolen :(( I took a ...Here is the email the sent me: " Tiffany G. (Mercari) Jun 21, 2021, 1:49 PM PDT Hi Robert, Thanks for reaching out to Mercari. I am sorry to hear that your item arrived damged to your buyer. I fully understand the frustration that may come with this issue.

You can tell Mercari that he altered your item. You could reply with "I apologize that you broke the figure but you acknowledge it didn't arrive broken therefore it arrived as described. I cannot assist further from here." Or you could ignore him. It would be up to the buyer to contact Mercari.

If the item is returned in a different condition, regardless of why, Mercari can reimburse you under seller protection. The buyer gets refunded and the seller also gets reimbursed. So many people don't know about this appeal process and it boggles my mind! I've never lost an appeal at all. Mercari always sides with buyers initially…always.Once it is reviewed by Mercari (it may take a while, the system is really sloggy right now - expect 5 - 7 days minimum) you should be approved and if the seller chooses to get the item back, you will be provided with a shipping label to return the item. (Mercari pays for the return shipment.)Mercari - Buyer returned damage product. So I've been selling on mercari for a bit I have almost 400 sales and for the first time a buyer put a claim in . Problem is the figure I sent out was in good - to near mint as detailed in the post. The pictures he sent show a completely different item in a different condition.if the item was $15 or less, Mercari automatically approves refunds for the buyer, but lets the seller keep their profits. this is to avoid (in mercari's eyes) time wasted on disputes over cheap shit. the buyer most likely knew this, and did so to get a free funko pop. RegionPrestigious487.Posted by u/Sportscardscollector - 1 vote and 1 commentThe day after I shipped it out (2 days after the approved return request) the sale was closed so the seller got the money after the item was already sent back. UPS said I have to contact mercari to get the item stopped and shipped back. Mercari has sent me the same response 3 times and closed my support ticket.

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It's not necessarily lost, it's just not updating. What you need to do is start a missing package report with usps. That normally shakes it loose. Also let your buyer know that you're keeping tabs on it. If your package truly does get lost and is never seen again, and you have a Mercari/ USPS label, Mercari will take care of it.

Mercari is a great place to sell fragile items since they include a $200 shipping insurance IF you use the Mercari labels! If you want to use your own labels, make sure you do USPS Priority or UPS/Fedex that has shipping insurance. About the insurance others mentioned: I am a glass seller almost exclusively.Apr 25, 2024 · Mercari reviews first appeared on Complaints Board on May 14, 2015. The latest review Horrible experience / poor customer service and problem solving was posted on Mar 18, 2024. Mercari has an average consumer rating of 1 stars from 152 reviews. Mercari has resolved 0 complaints. Yes, here is the listing on Mercari Japan. After scrutinizing the photos more, I can see now that the button on the back that you press to open the battery compartment is damaged from a pen or pencil in the photo, whereas mine is clean. It's definitely a completely different unit. The only mention of damage is deterioration of the box with age.The bottom also had a dent in it so that the item does not stand up on its own. I’m pretty sure the seller shipped it that way because the box wasn’t damaged enough to have done that to the item. Contacted mercari for a refund. It took them about 30 minutes to give me a response and they refunded and told me to keep the item.Apr 25, 2024 · Mercari reviews first appeared on Complaints Board on May 14, 2015. The latest review Horrible experience / poor customer service and problem solving was posted on Mar 18, 2024. Mercari has an average consumer rating of 1 stars from 152 reviews. Mercari has resolved 0 complaints. So the package arrived today, buyer created a return request and said items arrived damaged. She uploaded pictures where there was a cut on the side of the dress, holes in the lace and the tag was cut off so it could be any size and not what I said. ... As long as you pack items the way Mercari wants you to and you document it you'll be ok in ...When you go to rate the seller, you will click that the item was not received, and then follow the prompts to request a return; you will have an area where you will be able to type out an explanation of what happened. At that point, what usually happens is Mercari will investigate, then get back to you to approve the return, they will then ...When it comes to shipping items overseas, proper packaging is crucial to ensure that your package arrives safely and intact. International postage can be a complex process, with va...

A buyer returned items from a set, one piece is damaged and the damaged piece she initiated the return for is not in the package The 24 hour period is over. I'm screwed, right? ... The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this subreddit.'So I had my very first sale on Mercari about a week ago! Buyer received the item today ( 2 lamps). They messaged me saying one arrived broken. I also…A buyer opened an 'item not received' case and since seeing on the tracking there had been no movement for a while, and the expected received by date had passed, I concluded that the item must have got lost/damaged in transit and refunded the buyer. The next day, I just happened to take a look at the tracking as I still had the page open ...Instagram:https://instagram. 2017 nissan rogue wheel bearing torque specs PrettyFlyWhiteGuy22. • 2 mo. ago. In order to ship the missing figures, you will have to trust the seller to pay their own money to do so. And the item will auto rate after 3 days. The "right" way would be to send the shipment back, and then buy it again, only this time the buyer ships correctly. 3. Reply. Whateverwilldo. big ten wrestling tournament brackets 2023 So if your package has been scanned and lost by USPS, Mercari will release your funds and also refund the buyer. I don't think the transaction is eligible for a review afterwards so you shouldn't have to worry about a bad review! I (seller) have a similar issue of my package being lost in transit. It was stuck at "In-transit" since 7/5/20 ... pearl vision coupons I'm sure this brand new seller is likely use to platforms like Tophatter or wish. U claim its been damaged in transit, they automatically refund within seconds and u keep item. Once mercari informs buyer they must return all items, they'll either cancel the request and rate, or they'll keep certain items (or all) and screw seller.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Damaged item BUYING I bought a Christmas tree candle holder that is full of a liquid with glitter from Bath and Body Works meant to be a gift last week. Item arrived, it was packed well, but when I took the candle holder out, the liquid is ... toombs county court live stream Accidents happen, and anyone who's ever received a broken product that was damaged in transit knows this all too well. In 2023, UPS alone delivered 5.7 billion packages, FedEx delivered 2.84 billion, and in 2022, USPS delivered 7.2 billion packages.With an average rate of 10% of packages damaged across companies, avoiding product damage is imperative.All of the carriers have $100 of coverage by default. if you used their labels they're the only ones that are able to file the claim for the insurance money. Ship on your own you'll have to file the claim yourself with fedex. I would go through Mercari's process first if you are unsure, as I've heard stories about going to the third parties ... spiritfarer greymist peaks shrine Ask them if they delivered a damaged item. Ask them if it would be noted in tracking whether package was damaged. If you get any info that's relevant, share this info with Mercari as soon as you receive it (but do NOT miss Mercari reply deadline waiting for USPS reply) Good luck! 11. Thecabin5.Mercari refused paying me for damaged item . I sold a set of two glass faceted lotus candle Holders I wrapped and boxed very well. The buyer said they were damaged Mercari says for Her to return to me because the item was not wrapped properly and that it was minimal damage today I got the return and they are smashed and the box looked like it ... bonus mom and daughter tattoos I bought an item off mercari and it was supposed to arrive last Tuesday so as of today it's a full week late, it's not my first time buying but it is the first time this has happened usually they arrive a day earlier, the last update I got was on the 11th item was expected on the 12th and it's now the 20th and it just says processed through usps facility but this was days ago, and funny ... country village catfish and seafood Often these fake buyers claim that they didn't receive the item and claim a refund. Other times they lie that the item arrived damaged and ask for a refund. 10. Mercari Favors Customers. When it comes to Mercari's terms and conditions, there is a bias in favor of the customer.When my product arrived it was broken. The packaging was pretty flimsy. ... They will likely ask for pics of the package as well as the damaged items as part of their decision to issue a refund. ... The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this ...PrettyFlyWhiteGuy22. • 2 mo. ago. In order to ship the missing figures, you will have to trust the seller to pay their own money to do so. And the item will auto rate after 3 days. The "right" way would be to send the shipment back, and then buy it again, only this time the buyer ships correctly. 3. Reply. Whateverwilldo. anytime fitness port st. lucie photos Item was damaged during shipping. I didn’t received everything I ordered. I received the wrong item. Authenticity concerns. Evaluation. As part of the return … what does ozempic pen look like when empty USPS lost my buyers package for two weeks. I reached out twice before a case was opened, and two more times when the case was opened but nothing came of it. The buyer had been kind and patient and I felt awful. Then we were both notified that USPS had damaged my package in transit. We crossed our fingers that the item was still usable. imaging specialists of glendale reviews I bought 3 of those large plastic candy cane blow molds. Two arrived ok and one was completely smashed in the same box during transit. I asked the…100%. The seller can't write a policy that allows them to get away with sending flawed or damaged items. Their policy only applies to buyer's remorse returns. Just open a case, Etsy will refund you. Also, Etsy's buyer protection is significantly better than PayPal's. 8. carrieeirrac. honorhealth ultipro login The Mercari Return Policy is designed to cover both the buyer and the seller in the transaction. As per the usual transaction, sellers are informed once a buyer reports a problem with an item they have received. The Mercari system then determines whether the item is eligible for a return or refund. The decision depends on the item's eligibility ...what do i do when my item was damaged in transit, i checked the item description before purchasing and it said there was no damages (the item is a trading card). I messaged the seller after receiving the card and asked if the item had damages, in the specific area it was damaged, before they sent it.